|
These terms and conditions are the agreement between whoever shall use this site and Hotelsupermarket.com. These terms and conditions set out the rights and obligations of all users and those of Hotelsupermarket.com in relation to the services offered by this website. Before you click on the book Hotel button at the end of the booking process, please ensure that you have carefully read all the terms and conditions. By clicking on the book Hotel button you are committing to be bound by these terms and conditions. If you have any questions about these terms and conditions, please email us at hotels@hotelsupermarket.com
Use of Site
You agree to be bound by the following terms of trading on this
site
Once you have hit the "Confirm" button and Hotelsupermarket.com have sent you the booking confirmation, you will be entering in to a legally binding contract with Hotelsupermarket.com. At this point, you are authorising Hotelsupermarket.com to debit your credit or debit card for the total amount of the booking. Once you arrive at the confirmation screen, we advise you to print this off for your records before your email confirmation comes through. It is your responsibility to check all details of the booking including arrival date, departure date, number of nights, hotel name and rooms booked. Hotelsupermarket.com needs to be informed immediately of any errors as we cannot guarantee to be able to make corrections at a later date. Please notel: In most cases we or our partners have prepurchased hotelrooms in advance to achieve such competetive rates. By calling the Hotels direct your name or reservation will NOT appear on their own reservation system. Normally we send them the occupancy list of our guest approx 3 days before. If you have an doubts about your reservation, please don`t hesitate to contact us at customercare@hotelsupermarket.com and we are glad to assist. Your voucher will be emailed to you and must be printed off and presented when you check in at the hotel. Failure to do this may lead to the hotel refusing your booking. This email voucher is your proof that the hotel booking has been prepaid.
As stated above, payment must be made in full at the time of
booking. Payment methods other than those mentioned on this site
cannot be accepted for your booking. Any extras which you decide to use
during your stay at the hotel will be payable directly to the
hotel. Should you see a published rate for the room during your
stay which is lower than the price you paid on
Hotelsupermarket.com, please check
with the hotel that all inclusions are the same as they are in
the Hotelsupermarket.com rate which are room, taxes, breakfast and local taxes
(unless otherwise specified) and that there are no trade fairs
or local festivals during the period of your stay. The client
acknowledges that during these periods Hotelsupermarket.com has no control over
higher rates that hotels may charge. Hotelsupermarket.com uses secure technology when you provide us with your personal details and credit card information. The technology used is SSL (Secure Sockets Layer) which is encryption technology recognised worldwide so you can feel safe entering your details on Hotelsupermarket.com.
To make any amendments to your booking, please contact us by e-mail at
customercare@hotelsupermarket.com. All amendment requests must be
received in writing and are subject to availability and a US$19 amendment fee.
To cancel your booking
All cancellations must be received in writing to Hotelsupermarket.com. It is the customer's responsibility to ensure that all cancellation requests are correctly submitted. Our cancellation policy is as follows (unless otherwise specified on your booking confirmation as som hotels charge higher fees!) After a reservation is confirmed the cancellation fee is 1 night but at least 15% (whatever is higher) 3 days after the reservation up to 72 hours before arrival - a cancellation charge equivalent to 20% of the total amount of the booking, but at least 1 night, (whatever is higher) will apply. Within 72 hours of arrival - 100% of the total value of the booking will be charged. If you are going to arrive after 17h00 at the hotel, it is advisable to call them (the phone number is indicated on your email confirmation) and let them know. Should you fail to arrive at the hotel on the first night of the booking, the whole booking will be cancelled and you will be charged 100% for the booking. Cancellations by Hotelsupermarket.com In the unlikely event of a confirmed booking later becoming unavailable, Hotelsupermarket.com will offer a suitable alternative in the same category or better within a similar location or offer a full refund. Usually, this will be done in advance of travel however where this is not possible, we will ensure that the hotel resolves the situation as efficiently as possible and you should contact our Customer Services team on the number indicated on your email confirmation. In the unlikely event of you being unsatisfied with your hotel, please discuss any issues directly with the hotel management. Should they not resolve your complaint, please contact our emergency number which is indicated on your hotel voucher. Should you still feel that the complaint has not been resolved, please put your complaint in writing with full details of the actions you have already taken and send it to us on customercare@hotelsupermarket.com within 7 days of your return. Hotelsupermarket.com do not accept liability or pay compensation for any loss, damage or expense for any failure in the course of this contract due to a force majeure. This shall include without limitation any service which we or any of our suppliers could not provide due to war, threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, governmental intervention, accidents or technical problems with transport.
THE
INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES
PUBLISHED ON THIS WEB SITE MAY INCLUDE
INACCURACIES OR TYPOGRAPHICAL ERRORS. IN
PARTICULAR, HOTELSUPERMARKET.COM AND ITS
AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND
DISCLAIM LIABILITY FOR INACCURACIES RELATING TO
THE INFORMATION AND DESCRIPTION OF THE HOTEL
ACCOMMODATION AND OTHER TRAVEL PRODUCTS
DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT
LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES,
GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF
WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE
SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS
WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES,
AND HOTELSUPERMARKET.COM AND ITS AFFILIATES DO
NOT GUARANTEE THE ACCURACY OF THE RATINGS.
CHANGES ARE PERIODICALLY ADDED TO THE
INFORMATION HEREIN.HOTELSUPERMARKET.COM, ITS
AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS
MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEB
SITE AT ANY TIME. LIMITATION OF LIABILITY HOTELSUPERMARKET.COM LIABILITY TO YOU AND/OR ANY THIRD PARTIES ARE IN ANY CIRCUMSTANCES LIMITED TO THE LESSER OF EIGHTER:
1. THE AMOUNT PAID BY YOU TO HOTELSUPERMARKET.COM Please click here to see our Privacy Policy You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Hotelsupermarket.com cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Hotelsupermarket.com or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. It is your responsibility when making a booking to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the search screen and should be double checked on your email confirmation. Room types available are as follows:-
Single Room
- Contains one single bed. Suitable for one person.
Child Bed - often a roll away bed, suitable for a child under the age of 18 years.
Cot
- cradle or crib suitable for a child under the age of 2 years.
All contractual obligations arising out of these terms and conditions shall be deemed to come into existence in Germany and be subject to German law and the exclusive jurisdiction of the German Courts. Changes to Terms and Conditions Hotelsupermarket.com reserves the right to change or update these terms and conditions relating to the use of the site without prior notice to you. The latest version will always be available on the site and by using the site, you are accepting the latest version available. The copyright, trademarks and other intellectual property rights in and relating to this site are reserved to Hotelsupermarket.com. The content or data found on this site may not be reproduced, sold, transferred or modified without the prior written consent of Hotelsupermarket.com. You may not modify, copy, duplicate, display, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior consent of Hotelsupermarket.com. You must further acknowledge that you must not use any of these intellectual property rights, except whilst making a booking as set out in these terms and conditions. The usage of any device, routine or software which inhibits or interferes with the running of Hotelsupermarket.com or any booking concluded upon it is prohibited. Any action which creates a load on Hotelsupermarket.com or infrastructure which may be considered unreasonable or disproportionate is prohibited. Access to Hotelsupermarket.com Hotelsupermarket.com reserve the right to deny access to the site at any time as it may be affected by outside factors outside of our control. Hotelsupermarket.com webiste is operated by Skytours GmbH, Bismarckallee 9, 79098 Freiburg, Germany. Skytours offers on this website the services of different hotel wholesalers, hotel chains and individual hotel owners. These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not effect the validity and enforceability of any remaining provisions.
|
Hotelsupermarket.com is a Trademark of Skytours GmbH, Germany